BBB REVIEWS: Mattress Unlimited USA Platinum Infinite

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BBB REVIEWS: Mattress Unlimited USA Platinum Infinite


Mattress Unlimited USA Platinum Infinite

BetterBetterBureau | Verdict |

  • One of very few online, direct-to-consumer latex mattresses that is not compressed and shipped in a box. Far exceeds the quality of compressed bed in a box mattresses.
  • Medical purpose mattress for backpain management, spinal alignment, and posture repositioning.

·         Multiple firmness options available

·         Conforming and pressure relieving comfort combines with one of the best supportive core to help maintain your body’s natural alignment.

·         Above-average build quality and durability

·         Free White Glove delivery and old mattress removal.

·         Longer-than-average warranty coverage period at 30 years


·         Medical purpose mattress not found in retail stores

·         Can only be purchased direct from manufacturer

·         Maybe too much back support for the second sleep who does not suffer backpain

Ready to Buy?

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BetterBetterBureau |Findings |

The Platinum Infinite mattress by Mattress Unlimited USA is made to eliminate back pain.  It is the clinical version of the conventional backpain players like TEMPUR-Pedic and Posture-Pedic.  Mattress Unlimited USA is one of very few mattresses you can purchase online that is not compressed and shipped in a box, and is shipped directly from their factory to the customer. While it’s priced a little higher than well-known backpain models like the TEMPUR-Pedic and the Posturepedic, the Mattress Unlimited USA models far exceeds their quality. We think this is a bed that’s worth paying a little more for.

The Mattress Unlimited USA Platinum models uses triple-density natural latex – including a progressive compressive feature through it’s differential latex injection to make this variable firmness support core in one piece so it will not fall apart or separate and eventually cause dips like conventionally laminated mattresses – there is also three times the material in the support core compared to regular latex mattresses with its triple density latex used. This composition all adds up to an extremely supportive, pressure-relieving feel. Our aggregated customer experience data shows this bed removes many of the pain points on the body that folks normally feel.

With four comfort layer options within the Platinum models, progressive compressive, high and low density latex, and memory foam, the Mattress Unlimited USA Platinum models have shown to meet the preferences of most sleepers. Not only does the Platinum Infinite mattress receive rave reviews from happy customers, our in-house testing process backs that up with high ratings. On top of that, Mattress Unlimited USA offers unparalleled service with free White Glove delivery and free removal of your old mattress.

Platinum Infinite mattresses are available with a very firm support, which corresponds to a 10 on our firmness scale; but the progressive compressive feature starts soft for comfort before it becomes very firm for back support.  A full breakdown of mattress dimensions and components is found in the table below.

Read on to see our ratings and recommendations, who we think is best suited to this bed, and other important Mattress Unlimited USA details.

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What Type of Sleeper Is Best Suited for a Platinum Infinite Mattress?



Based on our customer feedback, Platinum Infinite mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Using a differential latex injection, the progressive compressive comfort section in the Platinum Infinite help to cradle your body’s profile so that you don’t feel pressure in areas where you dig further into the bed. As you can see below, side and back sleepers of all weight categories should rejoice when they lay down on the Platinum Infinite. It has an absorbing softness to contour your body, but also a progressive resistance so that you don’t sink into the bed.

With the functionally firm support section, the Platinum Infinite provides spinal support like no other mattress out there for eliminating back pain.  Some petite body profiles could feel the firm support core doesn’t sink far enough for their comfort preference, though, the additional comfort layers of the other Mattress Unlimited USA Platinum models perfectly address this issue.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.


Our testing process found the Platinum Infinite should also be great for you if…

  • You’re looking for a medical grade firm support mattress to eliminate back pain.
  • You love the relaxed feeling after a chiropractor or a physical therapist visit where your back is stretched and your muscles loosen.
  • You have an issue sleeping warm and need a mattress that disperses trapped body heat.
  • You and a partner share a bed, and you both have varying degrees of backpain. The backpain relief on the Platinum Infinite is exceptional for intermittent mild back pain to severe back pain.

Learn more about this mattress below in our full review.

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All the details

WARRANTY 30 Year Non-Prorated
Durability 5 – Mattress Unlimited USA mattresses are made to perform for at least 20 years, which far exceeds any retail quality beds.
Motion Isolation 5 – Little to no motion transfer occurs when someone shifts positions or gets up from bed.
Off-gassing 4 – Some owners have reported a new mattress smell at first, but these odors tend to dissipate almost immediately.
Conforming 4 – Platinum Infinite mattresses conform closely to sleeper’s bodies to align the spine, target pressure points, and alleviate pain symptoms. The progressive compressive feature accommodate users of different weights and sizes.
Sex 3 – The Platinum Infinite mattress provides little to no bounce, and may not be responsive enough for some couples.
Temperature Neutrality 5 – Platinum Infinite mattresses disperses heat exceptionally well with its natural latex and pure silk cover.
Edge Support 5 – Unlike most latex mattresses, Platinum Infinite have exceptional edge support with the triple dense material it uses
Noise 5 – Platinum Infinite mattresses are virtually silent when bearing weight.
Light side sleeper under 130 LBS 3
Average side sleeper between 130 LBS – 230 LBS 5
Heavy side sleeper over 230 LBS 5
Light back sleeper under 130 LBS 4
Average back sleeper between 130 LBS – 230 LBS 5
Heavy back sleeper over 230 LBS 5
Light stomach sleeper under 130 LBS 3
Average stomach sleeper between 130 LBS – 230 LBS 4
Heavy stomach sleeper over 230 LBS 4
Firmness Rating 10
Thickness 9”
Support Core Components 9″ Triple Density Latex
Comfort Layer Components Progressive Compressive Latex
Cover Components Pure Silk
Twin 38W” x 75L” x 9”
Full 54W” x 75L” x 9”
Full XL 54W” x 80L” x 9”
Queen 60W” x 80L” x 9”
King 76W” x 80L” x 9”
California King 72W” x 84L” x 9”
Twin $3,329
Twin Extra Long (XL) $4,279
Full $4,519
Queen $4,749
King $5,939
California King $5,939
Sleep trial 90 Nights
Refund Full
Warranty 30 Year Non-Prorated
Warranty Transfer Non-Transferable
Delivery Mattress Unlimited USA mattresses are not compressed or vacuum-sealed for shipping.
Availability Mattress Unlimited USA ships mattresses to addresses in the continental U.S. and Canada. Deliveries to Hawaii and Alaska is available through special coordination with Mattress Unlimited USA.
White Glove Delivery Free
Old Mattress Removal Free
Customer Service 8 out of 10 customer experiences show consumers have had a positive experience with Mattress Unlimited USA, irrespective of whether or not they liked the product.
Company History Mattress Unlimited USA is well known in the medical and hospitality industry for their custom built mattresses for accessibility use.
BBB Rating Mattress Unlimited USA does not have a current BBB rating probably because they cater to the business to business market.
Physical Stores Mattress Unlimited USA do not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are direct from their factory in Texas.
Phone and contact form only


[link to manufacturer] [link to shareasale] [link to amazon affiliation]

Disclosure | Our Review Process | This BetterBedderBureau Review is a collation of over 100 verified customer experiences from more than 5 unique sources and spent over 10 hours testing in an independent lab for this review. This research is supported by you, our readers, through our independently chosen links.­­

By |2019-01-25T02:06:20+00:00January 25th, 2019|BBB REVIEWS, BETTER BEDS, BETTER DEALS, TOP REVIEWED|Comments Off on BBB REVIEWS: Mattress Unlimited USA Platinum Infinite