BBB REVIEWS: Comparison of Mattress Warranties

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BBB REVIEWS: Comparison of Mattress Warranties

 

Comparison of Mattress Warranties

Let’s compare the length, non-prorated/prorated terms, sagging depth and other warranty terms for some of the nation’s leading mattress brands.

Brand Warranty Length Non-prorated/Prorated Coverage Body Impression Depth Additional details
Tempur-Pedic 10 years Non-prorated coverage for the entire 10-year warranty, with the exception of transportation, removal and inspection costs. .75 in.
Sleep Number 25 years Non-prorated for the first 2 years. Years 3-20 include prorated coverage; owner is responsible for 20% of costs, plus 4% for each year since original purchase or invoice date (whichever occurred later). Years 21-25 are prorated; owner is responsible for 96% of costs. n/a Some Sleep Number products feature a SleepIQ® module. Regardless of the product’s warranty, the module will be covered under separate warranty for up to 2 years.
Simmons Beautyrest 1, 3, 5, or 10 years For all products sold since March 2015: non-prorated coverage for the entire warranty, with the exception of transportation, removal and inspection costs. .75 in. for products with ‘P’ warranty code; 1.5 in. for all remaining products.
Ikea 25 years n/a n/a Ikea offers a 90-day exchange policy for any customer not satisfied with their new mattress.
Serta iComfort 5, 10, 20 or 25 years 5- and 10-year warranties are non-prorated for the entire warranty length. 20-year warranties include prorated coverage after 10 years; the owner responsible for 1/20 of costs. 25-year warranties include prorated coverage after 15 years; the owner responsible for 1/25 of costs. .75 in. Bed frames with center bars that extend to the floor must be used to support king- and queen- sized mattresses; otherwise the warranty may be voided.
Sealy Posturepedic Most products come with a 3-, 5- or 10-year warranty. Varies by model. Most 3- and 5-year warranties include non-prorated coverage for the entire warranty length. Some 10-year warranties also have entirely non-prorated coverage, while prorated coverage will kick in for others after 5 years. 1.5 in. for latex or innerspring mattresses; .75 in. for foam mattresses
Casper 10 years Non-prorated coverage for the entire 10-year warranty, with the exception of transportation, removal and inspection costs. n/a
Tuft and Needle 10 years Non-prorated coverage for the entire 10-year warranty, with the exception of transportation, removal and inspection costs. .75 in.
Purple 10 years Non-prorated coverage for the entire 10-year warranty, with the exception of transportation, removal and inspection costs. 1 in. The zippered cover of some Purple mattress models comes with a 2-year warranty.
Ghostbed 20 years Non-prorated coverage for the first 10 years. During the 11th year, the owner will be responsible for 50% of costs; this figure will increase in 5% increments for each successive year. 1 in. Some mattresses include an outer cover, which is covered under a separate 1-year warranty.
Leesa 10 years Non-prorated coverage for the entire 10-year warranty, with the exception of transportation, removal and inspection costs. 1 in.

 

How to File a Warranty Claim

If a mattress is defective or not performing up to par with the conditions of its written and implied warranties, then the owner is most likely eligible to file a warranty claim. Consumers should be aware of certain costs they stand to incur during the claim-filing process.

  • Mattress companies will usually send an inspector to the owner’s home, where they will take measurements of the mattress and evaluate its overall condition to ensure the claim is valid. If the inspector determines that the mattress is defective, then this service may be covered by the manufacturer or seller. However, many owners will be required to pay for the inspection out-of-pocket. Home inspection services typically cost between $40 and $60. In some cases, the mattress owner will have the option of performing a ‘self-inspection’ using a kit that is mailed to them. This option costs roughly $25 to $30, and kits generally arrive within five to seven business days.
  • If a claim is filed during the warranty’s prorated coverage period, then the owner will be responsible for a percentage of the repair or replacement costs. This percentage will depend on the prorated coverage schedule listed in the warranty (see previous section).
  • Individuals who purchased their defective mattress are typically required to pay shipping fees for for their replacement mattress. New mattress shipping costs usually start at $80 to $100, but some sellers and manufacturers will discount the shipping fee if they are replacing a defective mattress.

 

 

Conclusion

A mattress warranty ensures that the manufacturer or seller will cover costs related to defects and other specific problems. You can further protect yourself from by exercising the following precautions:

Make sure the law tag is intact once the mattress has been installed.

Use a mattress protector from day one. This will shield the mattress from stain-causing liquids and substances.

Make sure the box spring and bed frame are in good condition.

Flip the mattress according to the warranty’s rotation requirements.

If the mattress is defective, research inspection, removal and replacement costs to make sure filing a claim is within your budget.

Compare mattress warranties before making a final purchase, and research different manufacturers and sellers using the BBB Mattress Database and other consumer advocacy sites like the Better Business Bureau and Consumer Reports.

By |2019-01-15T03:43:06+00:00January 7th, 2019|BBB REVIEWS, BETTER BEDS|Comments Off on BBB REVIEWS: Comparison of Mattress Warranties