BBB REVIEWS: Casper The Casper


BBB REVIEWS: Casper The Casper


Casper The Casper

BetterBedderBureau | Verdict |

  • The Casper Original is a good option for side sleepers and light/average weight folks.

·         The Casper sleep fairly cool, effectively isolate motion, and produce little to no noise

·         Average to below-average price-points

·         Free standard delivery and free White Glove delivery

·         100-night risk-free trial


·         Weak edge support

·         Relatively heavy and difficult to move

·         Above-average price-point

Ready to Buy?

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BetterBedderBureau |Findings |

As one of the most well-known and marketable bed-in-a-box companies, Casper has brought their brand to the forefront of the mattress industry. Casper offers two memory foam mattresses and one mixed foam and latex mattress in its current lineup:

  • The Casper has a comfort layer with three separate components: a middle memory foam layer placed between top and bottom layers of polyfoam. The support core is constructed from polyfoam, as well. The paneled cover is made from a blend of several fabrics, primarily polyester and rayon.

Casper incorporates some innovative techniques and technology in creating the Casper and the Wave models. They are constantly at work to build a better bed.

After collecting extensive buyer experience data on the Casper models, we can happily say customers love these beds. Our testing didn’t find any of the Casper models to be exceptional in any one category, but if you talk to most any Casper customer, you’ll hear nothing but rave reviews.

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What Type of Sleeper Is Best Suited for The Casper Mattress?

Based on our customer feedback, Casper mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

As you can see, the Casper is a great choice for side sleepers, with the exception of larger folks (230 lbs and beyond). We are weary of recommending the Casper to larger shoppers no matter their sleep style, since it lacks the necessary support you need. Our testing found the zoned support system works best for lighter and average weight back sleepers, but most stomach sleepers should look to a different bed for improved midriff and mid-back support.

The Casper is designed as a Medium feel, which might be a bit too soft for larger sleepers. Side sleepers of lighter and average weight should find this bed quite comfortable. If you sleep on your back or stomach, you should stay away from the Casper.

Our testing process found the Casper should be great for you if…

  • You have sensitive pressure points that need to be lightly cushioned against. Especially, in your shoulders, hips, and lower back.
  • You sleep with a partner and want to limit the movement you feel on the bed.
  • You like to sink into a bed and feel it hug around you. The Casper has a significant contouring comfort that absorbs your body’s pressure.

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All the details

DURABILITY 2 – Owners report that Casper models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.
Motion Isolation 4 – The Casper mattress absorbs and minimizes motion to a significant extent, according to owners.
Conforming 3 – The Casper offers comfortable conforming and targeted pressure relief.
Sex 2 – Our testing indicates that The Casper isn’t particularly responsive or bouncy given it’s construction so is just ok for sex which is on par with most mixed foam mattresses.
Temperature Neutrality 3 – Casper mattresses absorb minimal body heat and sleep fairly cool compared to other memory foam mattresses.
Off-gassing 2 – Some Casper owners report moderate off-gassing when the mattress is new.
Edge Support 2 – The Casper offers minimal edge support and sinkage aorund the perimeter is likely over time.
Noise 5 – Casper mattresses are virtually silent when bearing weight.
Light side sleeper under 130 LBS 4
Average side sleeper between 130 LBS – 230 LBS 4
Heavy side sleeper over 230 LBS 3
Light back sleeper under 130 LBS 4
Average back sleeper between 130 LBS – 230 LBS 4
Heavy back sleeper over 230 LBS 3
Light stomach sleeper under 130 LBS 3
Average stomach sleeper between 130 LBS – 230 LBS 3
Heavy stomach sleeper over 230 LBS 2
Firmness Rating 5 (Medium)
Thickness 10″
Support Core Components 5″ 1.8 PCF Polyfoam
Comfort Layer Components 1 1/2″ Polyfoam
1 1/2″ 4 PCF Memory Foam
1 1/2″ 2.5 PCF Polyfoam
Cover Components 100% Polyester (Top Panel)
Polyester Blend (Bottom and Side Panels)
Twin 39W” x 75L” x 10″
Twin Extra Long (XL) 39W” x 80L” x 10″
Full 54″W x 75L” x 10″
Queen 60W” x 80L” x 10″
King 76W” x 80L” x 10″
California King 72W” x 84L” x 10″
Twin $595
Twin Extra Long (XL) $645
Full $895
Queen $995
King $1,195
California King $1,195
Sleep trial 100 Nights
Refund Full
Warranty 10-Year Non-prorated Warranty
Warranty Transfer Non-Transferable
Delivery Casper mattresses are compressed, vacuum-sealed, and shipped in a box
Availability Casper ships free to anywhere in the continental U.S. Charges apply to Hawaii, Alaska and parts of Canada
White Glove Delivery White glove is available at an additional charge for the Casper
Old Mattress Removal Old mattress removal is offered with White Glove delivery for an additional charge.
Customer Service 8 out of 10 owner experiences show customers have had a positive experience with Casper, irrespective of whether or not they liked their mattress.
Company History Casper was founded in 2013, and officially launched in April 2014.
BBB Rating A+
Physical Stores Casper operates brick-and-mortar stores in the following locations: San Francisco, CA, Costa Mesa, CA, Torrance, CA, Denver, CO, Aventura, FL, West Palm Beach, FL, Atlanta, GA, Chicago, IL, Oakbrook, IL, Chestnut Hill, MA, Bloomington, MN, Short Hills, NJ, New York, NY, White Plains, NY, Huntington Station, NY, King of Prussia, PA, and Austin, TX.
Phone 1-888-498-0003


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Disclosure | Our Review Process | This BetterBedderBureau Review is a collation of over 10,000 verified customer experiences from less than 50 unique sources and spent over 50 hours testing in an independent lab for this review. This research is supported by you, our readers, through our independently chosen links.

By |2019-01-15T03:43:06+00:00January 7th, 2019|BBB REVIEWS, BETTER BEDS|Comments Off on BBB REVIEWS: Casper The Casper