BBB GUIDE: What Is and is not Covered in a Mattress Warranty

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What Is and is not Covered in a Mattress Warranty

What Is Covered in a Mattress Warranty?

Next, let’s look at problems that are protected ― and are not protected ― under most mattress warranties. Although specific warranty conditions vary between brands and sellers, most mattress warranties include certain conditions.

Sagging, or sinking, is the most common mattress defect covered under warranty. Today’s mattresses are designed to retain a firm, comfortable shape for long periods of time. While some sagging will naturally occur after years of use, premature or excessive sagging is often the result of a product defect ― faulty inner springs, in most cases.

Mattress warranties will include a specific sagging depth; if the mattress sags below this threshold, then the manufacturer must replace the product free-of-charge. The sagging depth for most mattress warranties is 1.5 inches, although the warranties for some brands ― such as Tempur-Pedic, Serta and Tuft + Needle ― will cover products that sink more than three-quarters of an inch. To accurately measure the sagging depth, first stretch a length of string over the entire width of a fully stripped mattress; when the line is taut, use a ruler or tape to measure the distance between the string and the deepest indentation.

Other physical defects covered under most mattress warranties include:

  • Coils that break, bend or burst out of the side.
  • Seams that come undone.
  • Irregular bunching in certain areas (usually associated with foam mattresses)

What Is Not Covered in a Mattress Warranty?

Warranties are designed to protect consumers against product defects, but not normal wear and tear that occurs after prolonged use. For mattresses, normal wear and tear may include:

  • Sagging that does not reach the minimum depth threshold as covered in the warranty.
  • Lumpiness or uneven surfaces caused by long-term use.
  • Discoloration as a result of machine or hand washing.

Furthermore, warranties do not cover structural damage caused by the owner. Examples include scuffs or tears that occur when moving, pet-related scratches or bites, and permanent indentations caused by someone jumping or falling on the mattress.

Another important consideration: mattress warranties do not guarantee that the buyer will ‘like’ the mattress after using it, or that he or she will be satisfied with the product for as long as the warranty is valid. Unless caused by a measurable product defect, problems like ‘reduced comfort’ or ‘lack of softness’ are considered normal wear and tear, and will not be covered under standard mattress warranties.

Finally, warranties will not cover the cost of replacing non-defective pieces or parts. If, for example, a mattress comes with a single defect, then the manufacturer or seller is only responsible for replacing that particular component.

By |2019-01-15T03:42:00+00:00January 7th, 2019|BBB GUIDES|Comments Off on BBB GUIDE: What Is and is not Covered in a Mattress Warranty