BBB GUIDE: Should You Shop Online or In-Store?

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Should You Shop Online or In-Store?

One of the first big decisions you’ll make when buying a mattress is deciding where to shop. Online mattress sales are booming, but abundant options remain for buying in a brick-and-mortar store.

The shopping experience is distinct depending on whether you decide to buy online or in-person, and there are benefits and drawbacks to both.

Buying Online:

  • Browse and buy from the comfort of your own home with no need to drive to a store.
  • No pushy salesperson rushing you into a sale to get a commission. Online representatives can answer any questions.
  • Abundant reviews let you read about the real experiences of other customers to learn about a product.
  • Access exclusive online coupons and discounts.
  • Sleep trials let you test the mattress for months before deciding if you want to keep it.
  • Shipping, including returns, is usually free.

Buying In Store

  • You can actually feel a mattress and try it out in-person before spending a penny.
  • Numerous models in the showroom let you actively compare beds in real-time.
  • Face-to-face conversation with a salesperson can make sure all your questions are answered right away.
  • Opportunity to negotiate for a lower price or other perks.
  • Access to sales events and discounts that are only offered in-store.
  • Greater confidence and peace-of-mind from having seen and felt the bed yourself.
By |2019-01-15T03:42:00+00:00January 7th, 2019|BBB GUIDES|Comments Off on BBB GUIDE: Should You Shop Online or In-Store?