BBB GUIDE: Should You Shop Online or In-Store?

Should You Shop Online or In-Store?

One of the first big decisions you’ll make when buying a mattress is deciding where to shop. Online mattress sales are booming, but abundant options remain for buying in a brick-and-mortar store.

The shopping experience is distinct depending on whether you decide to buy online or in-person, and there are benefits and drawbacks to both.

Buying Online:

• Browse and buy from the comfort of your own home with no need to drive to a store.
• No pushy salesperson rushing you into a sale to get a commission. Online representatives can answer any questions.
• Abundant reviews let you read about the real experiences of other customers to learn about a product.
• Access exclusive online coupons and discounts.
• Sleep trials let you test the mattress for months before deciding if you want to keep it.
• Shipping, including returns, is usually free.

Buying In Store

• You can actually feel a mattress and try it out in-person before spending a penny.
• Numerous models in the showroom let you actively compare beds in real-time.
• Face-to-face conversation with a salesperson can make sure all your questions are answered right away.
• Opportunity to negotiate for a lower price or other perks.
• Access to sales events and discounts that are only offered in-store.
• Greater confidence and peace-of-mind from having seen and felt the bed yourself.