BBB GUIDE: How to Buy a Mattress Online

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How to Buy a Mattress Online

Like any other major purchase, a new mattress requires you to make some serious considerations ― and how you choose to buy your mattress is one of the most important elements. In today’s marketplace, mattresses are available online through a wide selection of retailers. Additionally, a growing number of direct-to-consumer mattress companies like Tuft & Needle, Trident and Mattress Matthew offer innovative online shopping experiences designed to be user-friendly and hassle-free. Mattresses sold online are generally cheaper and of higher quality, as well ― but buying a mattress on the Web may also carry certain drawbacks compared to visiting a brick-and-mortar store.

This guide to online mattress shopping will discuss the pros and cons of buying a mattress over the Internet. It also includes some expert tips for purchasing a mattress that is affordable, comfortable and supportive for you. You may also visit our comprehensive Mattress Product Database for more information.


How to Approach Buying a Mattress Online

Let’s start with some key first steps for finding and comparing mattresses on different websites.

  1. Determine your price range. Create a ‘mattress budget’ that aligns with your personal finances. Traditional innerspring mattresses are the most popular ― and, usually, the least expensive ― mattress option. However, you may want to consider a memory foam mattress if you live with chronic pain or sleep issues. The cost of a mattress will depend on factors like size, composition and brand, but most good-quality innerspring and memory foam models of any size will be priced between $800 and $1,200. Hybrid mattresses often exceed this price range, but these models are designed to offer customized support and comfort. Remember: mattress prices are often discounted for Labor Day, the Fourth of July, President’s Day and other holiday sales.
  1. Conduct some market research. Once you have a price range nailed down, you can begin comparison-shopping for mattress models. Our mattress buying guide lets you compare hundreds of different mattress brands and models using a wide range of customizable criteria. In addition to the total cost of a mattress, also make note of five things:
  • Delivery: Some retailers and manufacturers offer full-service delivery on mattresses, which includes moving the mattress into the buyer’s house and assembling it. Other mattress providers will limit this service to front-door delivery.
  • Return Charges and Policies: The return and refund fees for online mattress sellers are usually lower than those of brick-and-mortar stores. Many direct-to-consumer companies will arrange to remove the mattress as is from your home and transport it at no extra cost. Some retailers, however, will require you to box up the mattress before it can be picked up and shipped.
  • Additional Charges: In most cases, purchasing a mattress online will not incur any delivery fees or state sales tax ― but it’s important to read the fine print just in case.
  • Trial Period: Since testing out a mattress in-person may not be an option when you buy a mattress online, many retailers and direct-to-consumer companies offer generous trial periods ― two to three months, in some cases. During this period, you will be able to return the mattress if you are not satisfied and receive a full refund without extra charges.
  • Warranty: A mattress warranty may last anywhere from two to 25 years. There are many warranty-related factors to consider, such as shipping costs and prorated/non-prorated coverage. Please visit our mattress warranty guide for more information.

If trying out a mattress is important, then you may want to consider visiting a brick-and-mortar store. In addition to retailer stores, mattress companies like Casper, Leesa and Nest own and operate brick-and-mortar showrooms, and will host pop-up shows in different cities from time to time. In-person visits will give you the chance to test different mattresses for firmness, sinking depth and other qualities. Be sure to make note of all mattresses you test out that are within your price range, and then you can compare them using our mattress search engine.

  1. Narrow down your options. A thorough search will most likely yield several mattress options that are within your personal budget. Be sure to check out our customizable mattress search engine, which lets you browse different models by size, type, price and other criteria.
By |2019-01-15T03:41:18+00:00January 7th, 2019|BBB GUIDES|Comments Off on BBB GUIDE: How to Buy a Mattress Online